Misyar.

Payment & Cancellation Terms

Last updated: September 2026

MISYAR Premium is an optional paid membership. These terms explain what you are charged, how renewal works, how to cancel, and when a refund is due. They sit alongside our Terms of Use.

What you are buying

  • MISYAR Premium is a digital membership that unlocks features inside the app: unlimited voice and video calls, seeing who viewed your profile, travel search in any city worldwide, priority placement in Discover, your Member ID for partner venue discounts, and venue presence reveals.
  • Premium never buys access to another member's personal contact details or a guaranteed match. Nobody can be unlocked with money.
  • Messaging a match is free and always will be.

Price and currency

  • Prices are shown in the app before you confirm. You can view the price in AED, SAR, KWD, QAR, GBP or USD.
  • The currency you are charged in and any applicable tax or VAT are shown at checkout before payment.
  • Longer plans are billed as a single upfront payment for the whole term, not monthly.
  • We may change prices for future terms. Any change is notified before it applies and never affects a term you have already paid for.

Automatic renewal

  • Membership renews automatically at the end of each term using the same payment method, unless you cancel before the renewal date.
  • The renewal amount and date are shown in the app and confirmed by email after each payment.

Cancelling

  • You can cancel at any time from your profile in the app. Cancelling stops the next renewal.
  • You keep Premium for the rest of the term you have already paid for. Cancelling does not delete your account.
  • If you cannot access the app, email support@misyar.app from your registered address and we will cancel for you.

Refunds

  • UK and EU members have a statutory 14-day right to cancel a purchase. Because Premium is digital content that starts immediately, you agree at checkout that access begins straight away; where the service has been used, a fair deduction may apply.
  • Outside that period, payments for a term already started are non-refundable, except where required by law or where a fault on our side prevented you from using what you paid for.
  • If your account is removed for breaking our Terms, Acceptable Use Policy or safety rules, no refund is due.
  • Refund requests go to support@misyar.app and are answered within 14 days.

Payment processing and security

  • Payments are handled by a regulated third-party payment provider. MISYAR never sees or stores your full card number.
  • Your name, email and billing country are shared with the provider so it can process the payment and meet its own legal obligations.
  • We do not move money between members. MISYAR is not a payment service, and members must never send money to each other.

Failed payments and disputes

  • If a payment fails, Premium features pause until payment succeeds. We may retry the payment a small number of times.
  • If you do not recognise a charge, contact support@misyar.app before raising a chargeback — we can usually resolve it faster.
  • MISYAR is operated from the United Kingdom. Statutory consumer rights in your own country are not affected by these terms.
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